SleepTonic

Help & Support

We're here to help you sleep better.

Contact Us

Have a question, found a bug, or need help with a subscription? Email us and we'll get back to you, usually within 1–2 business days.

Email Support

support@mucoapps.com

Frequently Asked Questions

What is SleepTonic?

SleepTonic generates personalized binaural beats layered with nature soundscapes, a warm drone pad, and gentle ambient melodies to help you fall asleep, relax, focus, or meditate. The audio is generated and mixed in real time, so it never repeats.

Do I need headphones?

For binaural beats, yes — headphones are recommended so each ear receives its own frequency, which is how the binaural effect works. Nature sounds, the drone, and melodies sound great on speakers too, but headphones give the full experience.

How do I use the Sound Mixer?

Open the Mixer to blend four layers: Binaural frequency, Nature, Drone, and Melody. Adjust each volume, pick a nature sound and a melody style, set the binaural frequency, then play. Tap Save to store your mix as a preset you can reopen anytime.

How does the Sleep Timer work?

From the player, open the timer and choose All Night, 15, 30, 45, 60, or 90 minutes. When the timer ends, the audio gently fades out so it won't wake you. "All Night" keeps playing until you stop it.

How do I turn the bedtime reminder on or off?

You'll be asked about reminders during onboarding, and you can change them anytime in Settings. Reminders are local notifications scheduled on your device — disable them in the App or in your phone's system notification settings.

What is Kids Mode?

Kids Mode offers gentle lullaby sessions designed for children, with simple parental controls. It's meant to be set up and supervised by a parent or guardian. You can show or hide it in Settings. Like the rest of the app, it collects no personal data.

How do subscriptions and billing work?

SleepTonic Premium is an optional auto-renewing subscription billed through your Apple ID or Google Play account. It renews automatically unless cancelled at least 24 hours before the period ends. See our Terms of Service for full details.

How do I cancel my subscription?
  • iPhone / iPad: Settings app → tap your name → Subscriptions → SleepTonic → Cancel.
  • Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → SleepTonic → Cancel.

Cancelling stops future renewals; you keep Premium until the end of the period you already paid for.

How do I get a refund?

Refunds are handled by the store, not by us. On iOS, request a refund at reportaproblem.apple.com. On Android, use the Google Play refund process in your order history.

How do I delete my data?

SleepTonic stores everything on your device and keeps nothing on any server. Your saved mixes, settings, and reminders are deleted automatically when you uninstall the App. On Android you can also clear data via System Settings → Apps → SleepTonic → Storage → Clear data. Because we hold no copy of your data, there is nothing for us to delete on our side. Questions? Email support@mucoapps.com.

Are binaural beats safe? Will they cure my insomnia?

SleepTonic is a relaxation and wellness tool, not a medical device, and it does not diagnose, treat, or cure any condition. Evidence on binaural beats is mixed and results vary. If you are pregnant, have epilepsy, a heart condition, or another medical concern, consult a doctor before use, and never use the app while driving or operating machinery. See our Health & Safety Disclaimer.

The audio stops when I lock my screen. Why?

SleepTonic supports background audio, so playback should continue when the screen locks. If it stops, make sure background app refresh and audio are allowed for SleepTonic in your system settings, and that no battery-saver mode is suspending the app. Still stuck? Email us.